Included in the Premium package
A chatbot answers customers while you sleep, filters out repetitive questions and passes on only what deserves a human. It does not replace your team — it takes away the part that repeats dozens of times a week.
The difference is not how "clever" the bot is, but how predictable your customers' questions are. The wrong choice means either wasted money or a bot that annoys people.
The customer taps buttons or types a keyword and the bot replies from prepared answers. It cannot get things wrong, because it invents nothing — but it does not understand a question phrased differently either.
Cheapest and fastest to launch. The bot on this site is exactly this type.
It understands a naturally written question, in Romanian or Russian, and answers from your information — if you give it any. It can hold a conversation, not just answer from a list.
Costs more and carries a monthly cost, because every conversation consumes resources.
Simple questions go through rules, complicated ones go to the AI, and when the bot is unsure it hands the conversation to a human. In practice this is what works best for most companies.
Mid-range cost. The best price-to-result ratio in most cases.
The same bot can answer in several places at once, and every conversation lands in the same place.
Not "improving customer experience" — things you can see in numbers.
Someone writing on Saturday evening gets an answer immediately instead of waiting until Monday. By Monday they have usually asked somewhere else.
Hours, address, what you deliver, what shipping costs, whether it is in stock. The same dozens of questions every week, each one interrupting somebody.
The bot asks what they are looking for, what budget, what timing — and only then passes it on. Your salesperson gets a prepared conversation, not one from scratch.
No copying by hand out of a chat. The conversation becomes an enquiry in the system, with its history attached and an owner assigned automatically.
Situations where a chatbot earns its keep. These are not projects we have delivered — they are examples of what can be built.
Checks order status by number, says what is in stock, calculates shipping to an address and takes complaints with photos. Most messages a shop receives are "where is my parcel" — a bot answers that perfectly.
Shows free slots, books the appointment, sends a reminder the day before and allows rescheduling without a phone call. It directly reduces no-shows.
Asks about area, budget and number of rooms, then sends only the listings that match. The agent stops spending time on enquiries that were never going to fit.
Takes bookings, shows the menu or free rooms, answers questions about parking, pets or accessibility. It works especially in the evening, when nobody picks up the phone.
Worth saying, because most disappointment starts here.
Tell us what questions you get most often from customers and we will tell you honestly whether a chatbot would help. There are situations where the answer is that it is not worth it — and we will say so.